Privacy & Terms

Privacy Policy and Terms & Conditions

We are a family-owned business and our herbs are sourced from seed, purchased from verified, organic growers, or sustainably wild-crafted.

We harvest our herbs during peak season and prepare them in small batches for consistent quality and value.

At His Hands Apothecary, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website and services, you agree to the terms and practices described in this Privacy Policy.

1: Information We Collect

1.1 Personal Information We may collect personal information such as your name, email address, mailing address, and phone number when you place an order, create an account, or contact us for support. This information is necessary to process your orders, provide customer support, and deliver a personalized experience.

1.2 Payment Information When you make a purchase, we collect payment information such as credit card details or other secure payment methods. We ensure the security of your payment information through encryption and secure processing by trusted third-party payment processors.

1.3 Usage Data and Cookies We gather information about your interaction with our website and services, including your IP address, browser type, operating system, pages visited, and actions taken. We may also use cookies and similar tracking technologies to enhance your browsing experience and collect additional information about your preferences.

2: Use of Information

2.1 Order Processing and Service Delivery We utilize the personal information you provide to process and fulfill your orders, deliver products and services, and communicate with you regarding your purchases.

2.2 Personalization and Customer Support We may use your information to personalize your experience, recommend products, and provide customer support. This includes responding to your inquiries, addressing your concerns, and improving our products and services.

2.3 Marketing and Promotions With your consent, we may send you promotional emails about new products, special offers, or other updates. You have the option to unsubscribe from these communications at any time.

2.4 Legal Compliance and Protection We may use your information to comply with applicable laws, regulations, or legal proceedings. Additionally, we may use your information to protect the rights, safety, and security of our company, customers, or others.

3: Information Sharing

3.1 Third-Party Service Providers We may engage trusted third-party service providers to assist us in operating our business and providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep your information confidential.

3.2 Business Transfers In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

3.3 Legal Requirements We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities.

4: Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5: Your Choices and Rights

5.1 Access and Update Your Information You have the right to access, update, and correct your personal information stored in your account. You can do this by logging into your account or contacting us directly.

5.2 Opt-Out of Marketing Communications If you no longer wish to receive marketing emails from us, you can unsubscribe by following the instructions provided in the email or by contacting us. However, please note that you may still receive transactional or service-related communications.

6: Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or store personal information from children.

Terms & Conditions:

By accessing and using the His Hands Apothecary website and services, you agree to the following terms and conditions:

Intellectual Property All content, including text, images, logos, and designs, on the His Hands Apothecary website is the property of His Hands Apothecary or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content without our prior written consent.
Product Information We strive to provide accurate and up-to-date information about our products. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, images, or other information on our website. It is your responsibility to verify the information and suitability of any product before making a purchase.
Ordering and Payment When you place an order on our website, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of the order details and making timely payments for the products you purchase. We reserve the right to cancel or refuse any order at our discretion.
Shipping and Delivery We will make reasonable efforts to deliver your ordered products within the specified time frame. However, we cannot guarantee delivery dates or be held liable for any delays or damages caused by shipping carriers or events beyond our control.
Returns and Refunds If you are dissatisfied with your purchase, please review our Returns and Refunds Policy available on our website for instructions on how to request a return or refund.
Disclaimer of Warranties We make no warranties or representations, express or implied, about the quality, effectiveness, or suitability of our products for any particular purpose. All products are provided "as is" without any warranty.
Limitation of Liability In no event shall His Hands Apothecary be liable for any indirect, consequential, incidental, or special damages arising out of or in connection with the use or inability to use our website or services, even if we have been advised of the possibility of such damages.
Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of laws principles.
Modification of Terms We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms and conditions periodically for any updates.
Severability If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

If you have any questions or concerns about our Privacy Policy or Terms & Conditions, please contact us.